We currently service most of Wollongong, Shellharbour, Kiama and Shoalhaven Council areas, covering from Fairy Meadow to Vincentia. If you live outside these areas please contact us at firstname.lastname@example.org and we will do our best to accommodate you.
Our OSFM EcoNaps nappies are made from PUL (Polyurethane Laminate), micro suede and bamboo. Our newborn sized Baby Beehinds nappies are made from PUL (Polyurethane Laminate), bamboo fleece, organic cotton and polyester.
Our sanitation procedure consists of an initial short wash to remove most waste before a full wash cycle at 60 degrees. We then ensure further disinfection through our drying system. We test for micro bacteria & viruses to ensure that all our nappies are washed and dried to a standard that safe and hygienic.
The cut off for new clients is the Tuesday prior to the commencing week. The scheduled pick-up and delivery days are Monday mornings and Thursday afternoons. A SMS will be sent to you as a reminder the day before, so you won't forget to leave out your waterproof laundry bags for collection. All nappies (used or unused) are to be collected to ensure that each individual product is accounted for.
Yes. We offer a 10% discount on Nappy Service Packages for multiple babies such as twins or siblings both in nappies.
Yes. You can suspend your service providing you give two weeks notice. Simply login to your customer portal and select skip shipment for the desired timeframe. Please note services can be suspended for no more than two weeks.
Please contact us via email. If items are unable to be found, we then refer to the Terms and Conditions of our service.
We provide 50 nappies each week and find that it is more than enough for most babies. If you would like additional nappies please contact us at email@example.com and we can help find a solution for you.
We set up each nappy to suit the average baby. There are many different absorption options available and we are more than happy to convert your nappies to accommodate you. Please contact us at firstname.lastname@example.org to set this up.
If you do forget to place your nappies out for collection, please immediately advise us of this via email at email@example.com
It’s really easy! Simply as you normally would. If you happen to be near a toilet, tip any #2’s in (if not, just skip this part), before rolling up your nappy, fasten with a snap. Store dirty nappies in your provided waterproof wet bag until you get home, rinse and store as per usual.
We provide nappies fully assembled with a biodegradable bamboo liner included. When the time comes to change the nappy, tip any solid #2’s into the toilet and dispose of the liner thoughtfully. The nappies must not be used without a liner. We may charge an additional fee if it is evident liners have not been used.
Every baby is different but generally our modern cloth nappies need to be changed every 3 hours.
Yes our nappies are really easy to use for nights too! They will usually require some extra boosting, depending on how much your baby wets through the night. This is a variable factor, and will change as your baby gets older. We supply night boosted nappies in our Full Time Service Package.
Yes if you feel it’s necessary, but please remember if barrier creams come in contact with the nappy they can penetrate the fibres and effect the absorbency. It is always necessary to use a liner for this reason. Nappy liners protect the nappy from faeces and barrier creams. Do NOT use barrier creams unless you use a liner to protect the nappy.
Dry pailing is a nappy storage solution where dirty nappies are stored without any water or lid. Our dry pail system works well to allow air to circulate inside the container, this prevents odours and the build up of harmful bacteria. Ensure your dry pail isn’t in a dark humid corner of your laundry. We recommend a light filled position with lots of air flowing around it. It also helps not to squash the nappies inside as airflow prevents odour and bacteria. A few drops of tea tree oil on a cloth and placed in the bucket can help.
I am experiencing problems with leaks and am having trouble fitting the nappies. How can I get help?
Check out our online support. If you are still having difficulties please try some troubleshooting tips: Check that the nappy is nice and snug. Make sure that all the absorbent parts of the nappy are tucked in and only the waterproof outer layer is visible. Make sure that your baby’s clothes aren’t too tight around the nappy area – low cut waistbands, press stud singlets and tight pants can be problems. You may need to go up a size if things are getting a bit soggy. Sometimes all that’s needed is assembling your nappy a little differently. Please contact us at firstname.lastname@example.org if you require extra boosting. We are more than happy to set up your future nappies with extra boosters at no extra cost. We are similarly happy to book a free visit to give you 1-1 support.
We suggest more frequent nappy changes, especially as soon as the nappy gets soiled. Encourage extra nappy off time and ensure your baby’s bottom is completely dry before putting on a clean nappy. Use a barrier cream to soothe and block moisture from reaching the skin.
Gift Vouchers come with a unique coupon code which is entered at the checkout. They are delivered by email and can be easily printed or forwarded onto the receiver.
Get in touch via our Contact Us page or email email@example.com