Returns & Exchanges
NAPPY SERVICE AND INCLUSIONS
Little Eco Baby provides Nappy Service customers with a leased Service Kit which must be returned at the completion of the subscription period. Included items are: Laundry bag, small wet bag and nappy basket.
Little Eco Baby provides delivery and pick up services for all Little Eco Baby subscription customers on a twice a week basis. The exact location for pick up and delivery must be secure. The customer is liable for any loss incurred via theft or damage and this cost will be charged to the customer.
Customer must place all service package nappies (used or not) in waterproof laundry bag ready for collection. The full set of dirty items are picked up and a full set of clean item are left in their place.
Little Eco Baby reserves the right not to offer services on Public Holidays. Customers will be notified in writing via email if the scheduled delivery day is to be postponed due to a Public Holiday.
It is the customer’s responsibility to have items ready at the agreed time and location. It is recommended that the items be left out for pick up no later than 8am on Monday mornings and 12 noon on Thursday afternoons.
Little Eco Baby reserves the right to determine the pick up and delivery times at it’s own discretion.
Should a customer not have items available for pick up on the scheduled delivery day, the customer will be charged half a weeks’ service fee and a late pick up and new delivery time will be organised.
It is recommended that you immediately inspect any goods that you receive, this includes purchased and leased items to ensure you are completely satisfied with the goods.
We provide an exchange or full credit guarantee for any goods that are faulty. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift Vouchers are non returnable.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
GOODS DAMAGED IN TRANSIT (if applicable)
If any goods arrive damaged, please contact us as soon as possible. Damaged goods must be returned in the condition received within 7 working days of confirmation.