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Returns 

If you’re unsatisfied with your Little Eco Baby purchase you can return the item in exchange for a full refund or store credit provided it meets the Little Eco Baby conditions: 

  • Returned within 14 days of receipt of order along with the original receipt. This excludes international sales, sale items and used items.
  • Items must be returned in the same condition as you received them. This means the item must be unwashed, unworn and with tags attached.

Returning an item:

  • Please email us with proof of purchase. info@littleecobaby.com.au
  • If returning or exchanging for defects in materials or workmanship, please provide pictures. 
  • We will review your request within 1-2 business days, and provide you with a returns address.
  • Buyer is responsible for all return shipping costs, unless we have made a mistake with your order. In this case please email info@littleecobaby.com.au asap so we can resolve this quickly for you.
  • Once returned items will undergo review and once cleared, you will receive a refund or credit for the purchase price directly to the original method of payment used for purchase. You will receive email notification of the status of your refund once finalised.
  • Little Eco Baby is not liable for the loss of items during return transit. We recommend using a traceable delivery method.

Goods damaged in Transit:

  • If any goods arrive damaged, please contact us as soon as possible.
  • Damaged goods must be returned in the condition received within 7 working days of confirmation.

Gift Vouchers are non returnable/non refundable.

Warranty:

We trust our products completely, so all our products are fully warranted against defects in materials and workmanship.  We are committed to complying with all our obligations under consumer laws.  If a product fails due to a major manufacturing fault or material defect, you can ask for a replacement or refund.  Or, we will repair it free of charge.

Our warranty covers:

  • Faulty snaps.
  • Faulty stitching.
  • Faulty PUL.

Our warranty does not cover:

  • Normal wear and tear.
  • The natural breakdown beyond the reasonable life of the materials and components (eg. fading and pilling).
  • Modifications or alterations.
  • Damage caused by misuse.
  • Improper care and maintenance.
  • Improper storage.
  • Incorrect use and fitting of products (eg. leaking).